Ok I did get the tile in but both pallets two different dyelots, now this wouldn’t have been a big deal but as a “salesperson” I told them the difference between dyelots, actually trying to do something good. I told the customer this so they tore up there whole house carpet on my word.
I checked the po and it was going to be here on the 13th, today. No problem the customer bought and I told my DH to order the 2 pallets. To make a long story short, a week and 1/2 ago I sold 40 cartons of tile to a customer, explaining that I should order it so I get the same dyelot. Both untruths but necessary to get through the day. Or, you run down the hospital corridor to get your Grandmother a pint of milk from the corner store of 50 years ago. This could be in any situation, like “I am sorry that tile is taking a little longer because it is coming from Texas instead of California”. It’s not lying so much as it is that stuff happens that is not your fault and you have done everything possible to take care of someone, and it just doesn’t happen. Shit happens and customers don’t understand. It is a “what you don’t know won’t hurt you” type situation. A girl that I work with jokes that if you see us as a puddle in the middle of the floor it is because God struck us down for lying to customers, but that is the job. Wait there was one girl…I want to give a shout out to Selena!!! She was the best expeditor that I ever met, hard to work with (crazy) but I sold over a million a year at ProSource, so thank you Selena.Īnd me, I would trust me with your flooring job. I work alone. I wish I could trust someone else to take care of these “after the sale issues”. I look the customer in the face and tell them “I will take care of you”. I still have not worked at a company that I did not have to follow-up on every sale. This does not come without a price!!! The more you sell, the more you work, the back-end. Knowledge of product, and operations has made me an unstoppable salesperson. Not immediately, for no situation is the same, but for the most part “I have it down”.
Jibber jabber for sale how to#
There is nothing that I haven’t been through before and I know how to play it. I guess I just got older.What! No! Yes! dammit!
I am not sure when this happened: I mean being in the same business for that many years, but it did. I used to make it sound better than it was like when I was in the business for 9 years, I would say 12, all of a sudden I have really been selling carpet and myself for 23 years. But I am not just a salesperson, I am a flooring salesperson.
I WILL, I WILL, I WILL!!!! And when I ask for a product to sell, by God give it to me. Which takes me back to the old marketing guru of Seth Godin which states “Don’t find customers for your products, find products for you customers.” A man went to an island where people did not wear shoes and one salesperson said “why go sell shoes to a country that doesn’t wear shoes and the other salesperson says “why not.” Nobody has shoes!!!ĭon’t tell me I can’t do it, dont’ tell me I cannot sell. Duh!!! Just keep me selling and taking care of customers.Ī sale is whatever you sold the customer, anything else is called clerking, so how in the hell is the bosses suppose to find out what makes the store the most money if I can’t sell it. I sell $900.00 a week per hour what I am suppose to which equals $40,000 a week. I might not know what numbers we put up last year or what I sold last week, just please keep me selling, I am pretty sure the numbers are your problem not mine, and they are not a problem at all with me on the floor. I think he is wrong and why wouldn’t he take the advice of someone who sells as much as me? The boss doesn’t think so, not enough to do anything, anyway. You know what, a lot, I have lost so many customers because I did not have the product., whether it be counter top material or vinyl floors. If have been asked in many meetings, “how many times does someone come in and ask for that product ?. “Don’t find customers for your products, find products for your customers.” ~ Seth Godin
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